CUPS fails to print and debug messages are blank. Suggestions?

Tag: ubuntu , cups Author: ting8472 Date: 2014-01-22

I'm attempting to print to a Dell 2350dn using the Dell ppd. It once worked and now doesn't, but I use this printer infrequently and don't know what happened in the interim.

The cups error log has:

E [07/Feb/2014:16:11:53 -0800] [Job 140] Job stopped due to filter errors; please consult the error_log file for details.
D [07/Feb/2014:16:11:53 -0800] [Job 140] The following messages were recorded from 16:11:53 to 16:11:53
D [07/Feb/2014:16:11:53 -0800]
---- (above line repeated apx 40 times) ----
D [07/Feb/2014:16:11:53 -0800] [Job 140] End of messages
D [07/Feb/2014:16:11:53 -0800] [Job 140] printer-state=3(idle)
D [07/Feb/2014:16:11:53 -0800] [Job 140] printer-state-message="Filter failed"
D [07/Feb/2014:16:11:53 -0800] [Job 140] printer-state-reasons=none

Notice that the debug message is blank. There is no indication of which filter failed or why (other than "Filter failed" in error_log and in the print.

I have attempted to reinstall the printer several times with no change.

One of the actions in the interim was to install a set of packages I installed to support a Canon MF4890dw (cndrvcups-ufr2-us and cndrvcups-common). I removed (purged) both of those, but the situation is unchanged.

Any suggestions?

Also posted to https://bugs.launchpad.net/ubuntu/+source/poppler/+bug/1277757 .

Other Answer1

Im my case, it was due to missing libraries as shown by cups error log fragment:

D [07/Apr/2014:18:42:50 -0300] [Job 6] /usr/lib/cups/filter/watermarkfilter: error while loading shared libraries: libcupsimage.so.2: cannot open shared object file: No such file or directory D [07/Apr/2014:18:42:50 -0300] [Job 6] /usr/lib/cups/filter/rastertoprinterbin: error while loading shared libraries: libcupsimage.so.2: cannot open shared object file: No such file or directory

Pay attention if your printer driver is 32 or 64 bit, so you should install the right libraries arch.